Bob SAMVAD, the first conversational platform powered by artificial intelligence, was created by Bank of Baroda. Customers’ interactions with branch workers will be revolutionised by the technology. It was formally introduced in Mumbai on March 28, 2026, by Shri M Nagaraju, Secretary of the Department of Financial Services.
There will be no more linguistic hurdles when you use the bob SAMVAD platform from Bank of Baroda. Everyone involved, from customers to employees, can now converse fluently in their own tongue. Using voice and language technologies driven by artificial intelligence, the in-house platform excels. It supports 22 different languages and allows for low-latency, real-time two-way communication. The approach guarantees fluency and correctness in context.
Clients have the option to speak or text their questions in any language they desire. In a moment, the platform can translate the message into the language that the employee has selected. When it comes to staff answers, the procedure is just the opposite. The dialogue shows up as text on the screen. For clients who would rather listen to audio, there is an optional voice mode that can turn text into speech. Because of this, the platform is available to all users.
The whole platform was built in-house by Bank of Baroda, without the need for any third-party contractors. A widespread issue in Indian banking is being tackled by the effort. When employees do not understand the client’s language, many customers find it difficult to express their wants.
Bank of Baroda’s MD and CEO, Dr. Debadatta Chand, has said that the bank is using AI to make its branches more inclusive. Our aim is to facilitate natural, language-agnostic, real-time dialogues. The project integrates customer-centric design with technology.
Bob SAMVAD was hailed by DFS Secretary Shri Nagaraju as a stepping stone towards inclusive banking. His main point was that the platform will use technology to improve customer service. A new standard for the financial sector is set by the project. The platform of the bob SAMVAD Bank of Baroda would greatly enhance the delivery of services. Language barriers are a thing of the past for customers in places with a diverse population. Most impacted are rural residents and the elderly, who may prefer communicating in their own tongue.
Without language training, branch staff can efficiently service more consumers. Misunderstandings and mistakes in transactions are minimised using real-time translation. Quicker service and happier customers are the results.
In the initial stage, 250 branches in the states of Maharashtra, Andhra Pradesh, Telangana, Karnataka, and Tamil Nadu are covered. There is a wide variety of languages spoken in these five states. After that, the entire branch network will undergo a large-scale deployment in phases.
